Elderly home care
Gain peace of mind and reassurance by using elderly home care services in Ealing from Robin Home Care.
Elderly Home Care Services Ealing
Trusted elderly home care services in Ealing
Our experience at Robin Home Care in the borough of Ealing has shown us that the majority of elderly people, given the chance, would prefer to remain living in their own home, follow their familiar routines and live as independently as they can. We have been recognised by the Care Quality Commission as one of the few home care agencies in England rated as Outstanding and you can trust us to deliver elderly care and support of the highest quality.
Tailored care options putting you in control
As with all of our services, we start by talking with you and your family to understand your situation, your likes and dislikes, your preferences and what you want from a home care service. Part of this process also involves assessing what type of carer, in terms of personality and character would suit you best.
This means you are at the centre of the process of developing and updating your Care and Support Plan, which puts you in charge of all the details of your care and how it will be delivered.
Our personalised support services for elderly care give individuals more choice and control over their environment as well as who will be delivering their care. We aim to give you the power to live a full life in a way that suits you.
Reliable and trustworthy
Once you have agreed your care plan, you can be sure that you will be introduced to your carer team so that you know who they are before they start delivering your care. In addition, we pride ourselves on the fact that we arrive on time to our visits and if, for any reason, there is a delay, our office staff will call you to update you on when your carer will arrive.
To give you and your family peace of mind, we also operate an electronic system, called PASS, using mobile phones. This system monitors when a carer arrives, when they leave and our office staff get immediate notification of the notes the carer makes and other important details such as when medication has been given. This means that we can react quickly to any issue with your care with the aim of promoting your health and wellbeing.
We offer a range of high-quality care services, the details of which are determined by each individual client in their Support plan to ensure we deliver a truly personal experience. Whilst every Support Plan is different and personalised for each of our clients, the following list will give you an idea of the range of services which could be tailored to your unique needs as part of a domiciliary care package.
Exceed expectations, with transparency, teamwork
Speak to us
For all your home care needs, contact us to see how we can help.
We can support your daily personal care needs in a sensitive and understanding way. You choose what you want done and we provide the care in the way you prefer.
In all cases our carers provide social interaction and companionship, when they visit. We want to be more than just carers. We go in with a smile because we want to help to do what we can to make sure that every day is a good day.
A well-maintained living environment helps to maintain your quality of life and we can help to achieve this by ensuring these duties are carried out so that you do not need to worry about them.
Living with dementia can be challenging but there is much that can be done to make life easier and more enjoyable.
Although painful for all involved, Robin Home Care understands that End of Life care requires compassion, understanding and expertise to ensure a dignified and respectful programme of care and support at what is a very difficult time for families.
A physical disability of one form or another can affect any of us. At Robin Home Care our carers are trained to understand the best way to assist our clients to overcome physical challenges and live their lives to the full.
In addition to the above areas, Robin Home Care has delivered specialist care and more complex tasks when asked by our clients. Some of these additional skills are: –
- Stoma care
- Catheter care
- Conveen care
- Tracheostomy care
- Percutaneous Endoscopic Gastrostomy (PEG) feeding
We have a continuous programme of training for our carers and we will undertake, appropriate, specialist training for them, if required by our clients.
Electronic monitoring of our carers and the care delivered to you
As part of our service, we use a computerised monitoring system using mobile phones to monitor that our carers arrive on time, carry out all the tasks that you have specified and write notes on how the visit went. If you so wish, access to these notes can be given to family members to ensure that everyone who needs to be informed of how the care is delivered gets access to the information required.
Peace of mind, accountability and transparency are at the core of our systems and processes.
With the App you can:
VIEW CARE NOTES FOR COMPLETED CARE VISITS
COMMUNICATE WITH THE CARE PROVIDER
VIEW THE VISITS, OUTCOMES AND TASKS
SEE THE SCHEDULE OF CARE VISITS
You can rely on an Outstanding company
The delivery of care in England is closely regulated by the Care Quality Commission (CQC) and we are proud to say that, since May 2018, Robin Home Care has been rated as ‘Outstanding’ by CQC after their inspection of our home care service operations. Our existing clients have been very complimentary about the highest-quality care they receive from us with numerous reviews and comments to the CQC praising the care and support we provide.
Funding options for elderly home care services
The cost of care for older people can vary greatly and will obviously depend on the nature and extent the care that is required. There are a variety of options for funding care including, NHS funding, Continuing Health Care funding, Social Services support directly from your local authority, or you can choose to receive direct payments, in the form of a personal budget, from your local council, or NHS trust and organise the care yourself.
A useful starting point is the Money Advice Service website. Click here to find out more
We at Robin Home Care understand the need for compassion and understanding when delivering elderly home care services and you can be assured that our approach is centred around giving you control and maximising your independence. This video from AgeUK focuses on older people talking about their desire to be in control and remain independent Click here to view the video.